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How to Contact Pivoten Support

See how to contact support and when.

Support Hours: 8am-5pm EST

Reach support via email, phone, chat or Slack during these business hours.

Phone Support

To contact our support team via phone please call: 

877-748-6836

Email Support

To reach our support team via email, contact: support@pivoten.com 

Chat Support

Connect with our support team about adding services, modules, or software via chat by reaching out via the chatbot in the left-hand corner of the website on any page.

Slack Support
Clients on Platinum Support can contact the support team on their personal Slack Channel at any time via the hours above. For more information on this or how to upgrade, contact support.

Meet Our Support Team

Chris Cantrell
Chris Cantrell
Founder
Phil Sherwood
Phil Sherwood
VP. Engineering
Anthony Austin
Anthony Austin
Customer Support
Courtney Owens
Courtney Owens
Customer Support

Support FAQs

Find answers to our most frequently asked questions about getting started with Pivoten or connecting with support. 

Where can I download the software I have purchased from Pivoten?
Please contact a member of our support team (support@pivoten.com) for a download link.
Can we upgrade our support plan?
To upgrade to a different level of support contact our support team for options and pricing: 

877-748-6836

Where should I go first for help?
If you are a current client, you can access our detailed Help Files within the software or go to our Support Login to access the Documentation and Knowledge Base center. You can also contact support at support@pivoten.com to submit a support ticket or directly from your software Help menu.